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Hearing Impaired

Ocwen accepts third party Telecommunications Relay Service ("TRS") calls. Customers and non-customers may place Telecommunications Relay Service calls to OCWEN through any Telecommunications Relay Service provider that meets the applicable mandatory minimum standards for customer rights to privacy and confidentiality established by the FCC. Contact our Customer Service toll free numbers by dialing the telecommunications relay service (711). The standards are published at

Customer Survey

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Mail Us

Mortgage loan payment mailing addresses

Make your mortgage loan payment by express or overnight mail

Send your payment by express courier to:

6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213-1407

Make your mortgage loan payment by regular mail

Send your payment (without coupon) to:

P.O. Box 79135
Phoenix, AZ 85062-9135

General inquiries

Send comments to:

Attn: Customer Service
P.O. Box 4622
Waterloo, IA 50704-4622

Written requests

You may also send us a qualified written request. Under the Real Estate Settlement Procedures Act, a qualified written request is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan which includes your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.

Any qualified written request you wish to submit must be sent to:

Attn: Customer Care
P.O. Box 1330
Waterloo, IA 50704-1330

Texas Residents Only

COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550. A complaint form and instructions may be downloaded and printed from the Department's website located at or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at


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NMLS #1852 - NMLS Consumer Access Page