Ocwen accepts third party Telecommunications Relay Service ("TRS") calls. Customers and non-customers may place Telecommunications Relay Service calls to OCWEN through any Telecommunications Relay Service provider that meets the applicable mandatory minimum standards for customer rights to privacy and confidentiality established by the FCC. Contact our Customer Service toll free numbers by dialing the telecommunications relay service (711). The standards are published at http://www.fcc.gov/cgb/consumerfacts/trs.html.
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You may also send us a qualified written request. Under the Real Estate Settlement Procedures Act, a qualified written request is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan which includes your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.
Any qualified written request you wish to submit must be sent to:
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550. A complaint form and instructions may be downloaded and printed from the Department's website located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at firstname.lastname@example.org.
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